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5.Return and refund policy
5.1 The user has a right of return (unilateral abandonment of the contract) by which you can contact DOMIS BARITTER, S.L. through the following withdrawal form, which you can download, fill in and send by email to info@donmendo.com to withdraw from the purchase within 14 calendar days of receipt of the product. (article 71 of Law 3/2014 of 27 March).
The return shipping costs arising from the exercise of the right of withdrawal shall be borne by the buyer. Said return shall be made in accordance with the instructions that DOMIS BARITTER, S.L. indicates to the User in response to their notification of the exercise of the right of withdrawal. The User must return the Product within a maximum period of fourteen (14) calendar days after DOMIS BARITTER, S.L. indicates the form of return.
5.2 The withdrawal entails the refund of the amount paid (except for the return costs arising from the right of withdrawal) by the same method of payment that the user made the initial purchase, unless the consumer has expressly provided otherwise and provided that the consumer does not incur any costs as a result of the refund. DOMIS BARITTER, SL must make the payment within the period established by law (14 calendar days) from the time you receive the product in its logistics centre and check that it is in perfect condition.
5.3 The right of return cannot be applied in the following cases:
If the product is not presented in perfect condition.
If the product is not returned in its original packaging, the product may be subject to depreciation. The packaging must protect the product so that it is received in perfect condition, and the use of seals and adhesive tapes applied directly to it is prohibited.
When the product is open without being able to prove that it has not been used beyond mere verification.
The user will not be able to cancel an order once it has been confirmed.
Cancellation form https://donmendo.com/modelo_de_formulario_de_desistimiento.pdf