PLEASE READ THESE CONDITIONS CAREFULLY  

1. General Terms and Conditions:

  1.1 The purpose of these general conditions is to regulate the use and commercial transactions between www.sneakerscare.eu and the user of said domain. The domain www.donmendo.com is owned by Domis Baritter S.L, with registered office at C/ Narcis Montoriol nº18 08243 Manresa, registered in the Companies Register of Barcelona on 08/01/2008, in volume 40129, folio 28, page number B361373, with CIF number B64733777. Use of or access to this website implies knowledge and full acceptance of these General Conditions and those that SNEAKERSCARE may establish at any time. Consequently, it is the responsibility of all visitors or users to carefully read the Conditions of Use in force each time they access this website. Users of this website shall be liable to SNEAKERSCARE and to the third parties concerned as a result of the use of its products not in accordance with the law, custom, morality, public order and these conditions of use.

Since the Conditions of Use may be modified over time (due to technical, organisational, legislative, jurisprudential changes, etc.), it is recommended that the user access them regularly and, in any case, always before making a purchase. However, if these general conditions are modified, SNEAKERSCARE will inform the user through this medium. Access to the portal and use of the products offered by the Online Store implies full and unreserved acceptance of these General Conditions of Use and our Privacy Policy that governs the business. Through such acceptance, the user becomes contractually or pre-contractually bound to SNEAKERSCARE, and undertakes to respect the provisions. However, if you have any doubts or queries regarding the general conditions of use or the Privacy Policy, you can contact our Customer Service for clarification at the following number or by calling the following telephone number: (+34) 93 742 20 75.

The online shop is accessible 24 hours a day, 7 days a week for all users. However, SNEAKERSCARE reserves the right, without prior notice or indemnity, to temporarily or permanently close the site or access to one or more services in order to make necessary modifications or changes relating to security, business operations, servers and accessibility hours, without this list being exhaustive. DONMENDO reiterates that it reserves the right to make any modifications and improvements to the website and the products contained therein that it deems necessary or useful for the proper functioning of the site and the services offered.  

2. Obligations of the User:

2.1 The User undertakes, in general, to use the Store, to purchase the Products and to use each of the services of the Store diligently, in accordance with the law, morality, public order and the provisions of these General Conditions, and shall also refrain from using them in any way that could prevent, damage or impair the normal operation and enjoyment of the Store by Users or that could injure or cause damage to the property and rights of DOMIS BARITTER, S.L., its suppliers, Users or in general any third party.

3. Products and Prices:

3.1 DOMIS BARITTER, S.L. reserves the right to decide, at any time, the Products that are offered to the Users through the Store. In particular, DOMIS BARITTER, S.L. may at any time add new Products to those offered or included in the Store, it being understood that unless otherwise provided, such new Products shall be governed by the provisions of these General Conditions. 

3.2 The Products included in the Shop shall correspond as closely as possible to the Products actually offered, as far as the web display technology allows. The characteristics of the Products and their prices are shown in the Shop. The prices indicated in the Shop are in € (Euros) and include VAT, unless otherwise indicated.

3.3. The duration of the offers made on the website may have a limited time always reflected or otherwise will be while stocks last.

4. Method of Payment of the Products:

4.1 DOMIS BARITTER, S.L. will send an email to the User, confirming the purchase at the same time that the order has been placed through the web as well as confirmation information will be provided on the same screen after payment has been made. This email will assign a reference code of the purchase, and will detail the characteristics of the Product, its price, the shipping costs and the details of the different options for effective delivery.

4.2 The User who purchases a product through the Shop must make payment using the payment systems specifically detailed in the Shop, which are as follows:

-Payment by Paypal

-Payment by credit card (Visa or Mastercard).

-Payment by bank transfer. When you finalise your order and select this payment method, you will be sent an account number so that you can make the transfer. Once we have the amount of the order in that account we will proceed to prepare the order.

4.3 DOMIS BARITTER, S.L. will file the electronic documents in which the contract is formalised, sending a copy to the User once the purchase has been made.

4.4 The order confirmation sent by DOMIS BARITTER, S.L. is not valid as an invoice, only as proof of purchase. DOMIS BARITTER, S.L. will send together with the Product the corresponding invoice.

4.5 You may at any time indicate your wish to receive an invoice in paper format, in which case, we will issue and send the invoice in this format. To do so, please write to us at info@donmendo.com.

5. Right of Withdrawal:

5.1 The user has a right of withdrawal (unilateral abandonment of the contract) by which you may contact DOMIS BARITTER, S.L. through the following withdrawal form, which you can download, fill in and send by email to info@sneakerscare.com to withdraw from the purchase within 14 calendar days of receipt of the product. (article 71 of Law 3/2014 of 27 March).

The return shipping costs arising from the exercise of the right of withdrawal shall be borne by the buyer. Said return shall be made in accordance with the instructions that DOMIS BARITTER, S.L. indicates to the User in response to their notification of the exercise of the right of withdrawal. The User must return the Product within a maximum period of fourteen (14) calendar days after DOMIS BARITTER, S.L. indicates the form of return.

5.2 The withdrawal entails the refund of the amount paid (except for the return costs arising from the right of withdrawal) by the same method of payment that the user made the initial purchase, unless the consumer has expressly provided otherwise and provided that the consumer does not incur any costs as a result of the refund. DOMIS BARITTER, SL must make the payment within the period established by law (14 calendar days) from the time you receive the product in its logistics centre and check that it is in perfect condition.

5.3 The right of withdrawal may not be applied in the following cases:

If the product is not returned in its original packaging, the product may suffer depreciation. The packaging must protect the product so that it is received in perfect condition, being prohibited the use of seals and adhesive tapes applied directly on it.

When the product is open without being able to prove that it has not been used beyond mere verification.

The user will not be able to cancel an order once it has been confirmed.

Cancellation form https://sneakerscare.eu/upload/cancellation_form_sneakerscare_en

6.Warranty

Sneakerscare is liable for any lack of conformity (warranty). Domis Baritter S.L. shall be liable for any non-conformity within three years of delivery. In the event that this non-conformity is due to a defect in the product, Sneakerscare will carry out the repair, replacement, reduction in the price of the product or termination of the contract, steps that will be free of charge for the consumer and user.

7. Home Delivery Service:

7.1 The territorial scope of sales through the Store is exclusively for the territory of the European Union, so the delivery service will only be for that territory. Products purchased through the Store will be sent to the delivery address indicated by the User once payment has been confirmed, with a maximum delivery time of four working days in the Peninsula and ten working days for other destinations.

7.2 The DOMIS BARITTER, S.L. delivery service is carried out in collaboration with different logistics operators of recognised prestige. Orders will not be delivered to PO Boxes, hotels or other non-permanent addresses.

7.3 The cost of shipping is not included in the price of products for orders below a promotional amount. Don Mendo uses a direct calculation from the carriers which varies depending on the location of the delivery address. The cost of transport will depend on the option chosen and the final destination, presenting the same in the summary of the purchase, once the customer's zip code is known. 

When the user adds a product to their shopping basket, they can see the associated shipping costs calculated at the time and which vary according to location.

The shipping services offered to the Peninsula (Spain) and Balearic Islands are:

GLS: Delivery will be made within 24 hours as long as the order is placed before 12 noon, otherwise the delivery time will be 48 hours. Transport costs are €4.26, except for deliveries to Catalonia, which will cost €3.45, and deliveries to Barcelona, which will cost €2.93.  Balearic Islands (Majorca): Shipping costs 10,60€. Balearic Islands (Menorca and Ibiza): Shipping costs of 13,19€. Shipping costs will be free from 60€ only for mainland Spain.

UPS: Orders placed before 14h will be delivered the next working day. Shipping costs are 9,46€.

*When we talk about "hours" or "days" we refer to working days, i.e. excluding Saturdays, Sundays and holidays.

The shipping services to the Canary Islands, Ceuta,Melilla and Andorra offered are (may be modified if the volume of the order is greater than 2 kg):

GLS:

Shipments to the Canary Islands: Shipping costs 14,71€.

Shipments to Ceuta and Melilla: 20,68€.

Shipping Andorra: 10,95€.

Shipping Europe

For these shipments the price and delivery time may vary depending on the destination and the weight of your package. The delivery time will be 72 working hours.

The user must enter the shipping details to know the exact price. Shipping costs include handling and packaging costs, as well as postal charges. We advise you to group all your items in one order. We cannot combine two different orders, and shipping costs will be applied to each one individually.

Any customs duties incurred on the entry of the goods into the country of destination will be borne by the recipient/purchaser.

8. Customer Service:

8.1For any incident or complaint, the User may send an email to info@sneakerscare.com

9.Data Protection:

The processing of personal data, as well as any other information requested from users for the management and processing of online queries within the Website, will be carried out subject to the provisions of current legislation at all times on Data Protection (EU Regulation 2016/679 on data protection) and implementing regulations, as well as Law 34/2002 of 11 July on services to the information society and electronic commerce; being treated in order to manage the contractual relationship arising from the processing of orders within the Logicommerce electronic platform.

9.1.- Information and purpose In accordance with the principle of the duty of information of the aforementioned legislation on data protection, the customer is previously informed that the data collected when registering as a user will form part of a file owned by SNEAKERSCARE as owner of the Website. The only personal data to which the owner of the Website will have access will be those provided voluntarily by the User. In this regard, the User must be aware that, to access the online shop, as well as some services offered online customer service, they will be asked for personal data and the completion of forms whose fields are mandatory so that the omission of any of them may make it impossible for us to deal with their request or not be able to access or use the aforementioned services and content, unless the form itself has data that can be completed voluntarily. In compliance with the provisions of current legislation on data protection, we inform you that, by accepting the conditions of use, the User/client accepts that their personal data will be included and processed in files owned by and under the responsibility of SNEAKERSCARE for the purpose of:  

Provide you with the services and information requested,

Manage and control the invoicing of orders placed by registered users through the electronic platform (Online Shop), with the collection of personal data being the result of a commercial relationship of purchase and sale of retail goods through a catalogue.

To manage the relevant claims, complaints and returns with respect to the purchase or service performed.

To be able to manage the order for its delivery, for which it is necessary for your data to be processed by suppliers, such as transport or courier companies.

To process the services within the access to the ¨client¨ or ¨my account¨ area, related to the online shop.

Likewise, we inform you that your data will be transferred in all those cases in which it is necessary for the development, fulfilment and control of the existing relationship with you regarding the management of the purchase and delivery of the product contracted with SNEAKERSCARE, such as with transport or courier providers, as well as to the wholesaler, in order to have sufficient stock of goods at all times, to attend to and serve the goods purchased by the registered user within the electronic ordering platform and in all those cases authorised by a regulation with the status of law and, in particular, when one of the following cases occurs: a) The purpose of the processing or transfer is to satisfy a legitimate interest of the data controller or of the transferee covered by said regulation; b) The processing or transfer of the data is necessary for the data controller to comply with a duty imposed on it by said regulation. The user is also informed that the information provided is subject to the commercial relationship established in the electronic order and will not be used for any purpose other than that foreseen, which is determined by the commercial relationship established for this purpose.

9.2.- Consent Likewise, with the confirmation of sending personal data through the form provided on the Website, the user gives express consent to the processing of their personal data for the following purposes:

The processing and management of products purchased through the electronic ordering platform, invoiced by the person responsible for the Website, in accordance with the data collection form provided in said domain.

The sending of advertising information about offers and the sale of products offered on the electronic ordering platform and marketed by the Website manager.

Likewise, in compliance with the provisions of data protection legislation and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (hereinafter, LSSI-CE), we inform you that your data may be used for the purpose of sending you commercial and courtesy communications related to our company by telephone, ordinary post, fax, e-mail or equivalent electronic means of communication. 

Data Quality The Web User and the recipient of the services provided shall be solely responsible for the truthfulness and accuracy of the data provided, with SNEAKERSCARE acting in good faith as a mere service provider. Therefore, it is important that the data provided are true, truthful and lawful, and SNEAKERSCARE reserves the right to exclude from the services those users who have provided false data, without prejudice to legal action being taken, and you undertake to inform of any changes that your personal data may undergo, so that SNEAKERSCARE can keep them updated at all times. 

SNEAKERSCARE will keep the personal data provided for as long as necessary for the duration of the business relationship or the service provided and for commercial purposes until you show your opposition, deletion or limitation, if applicable. In any case, in determining data retention periods, the company takes into account local laws, contractual obligations and the expectations and requirements of our customers. If you exercise your right of deletion, objection or restriction or if we deem that the processing of your data is no longer necessary, we will, if possible, securely delete or destroy your data, unless it is required to be retained by law, in which case we will inform you and keep the data blocked. 

Security and protection With regard to security and protection, we inform you that your data will be treated with the technical means, the level of security and the degree of protection legally required to prevent the loss, misuse, alteration, unauthorised access and theft of the data provided by the User through the Website, and that they will be treated with due confidentiality and duty of secrecy.

 10. RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION

Finally, you are informed that you may exercise your rights of access, rectification, cancellation/deletion, opposition, limitation and portability, under the terms indicated in the data protection regulations, by contacting Domis Baritter, either by e-mail info@sneakerscare.com, or at the address C/ Narcis Montoriol nº18 08243 Manresa (Spain) or Tel: +34 937422059.  and that in the event that you have suffered any kind of interference in the exercise of your rights, you have the option to file a complaint with the competent authority, the Data Protection Agency. 

11. Passwords:

DOMIS BARITTER, S.L. will facilitate the use of personal passwords to the user who registers as such on the website. These passwords will be used to access the services provided through the Website. The user must keep the passwords in the strictest and absolute confidentiality under his/her exclusive responsibility, assuming, therefore, any damages or consequences of any kind arising from the breach or disclosure of the secret. For security reasons, the password for telematic access to the services linked to the Website may be modified at any time by the User. The User undertakes to notify DOMIS BARITTER, S.L. immediately of any unauthorised use of their password, as well as access by unauthorised third parties to it.

12. Online trust: 

"Our entity is adhered to Confianza Online (non-profit association), registered in the National Register of Associations Group 1, Section 1, national number 594400, CIF G85804011, Calle la Palma 59,Bajo A., 28015 Madrid (Spain). For more information: www.confianzaonline.es

These General Conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Act, we inform consumers that, as a member entity and under the terms of the Code of Ethics, users may turn to Confianza Online for the alternative resolution of any disputes (https://www.confianzaonline.es/consumidores/como-reclamar/formulario-reclamaciones/). If they relate to electronic transactions with consumers, or to data protection when they are related to this area, the complaints will be resolved by the Mediation Committee of Confianza Online, accredited for the alternative resolution of consumer disputes. If the complaints concern digital advertising, or data protection related to this field, they will be submitted to the AUTOCONTROL Advertising Jury.

We also remind you that you can access the European Union's online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show".

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